Approach

Respect Others: Quince is able to hire and keep great people, in large part, due to this commitment and philosophy. Quality people are the key to delivering outstanding technical support and customer service. This respect goes well beyond our family of employees and clients. It includes industry associates, vendors, and even competitors. The golden rule is more than ‘lip service’ here.

Educate the Marketplace: The more a buyer understands about the services we offer – and can discriminate quality – the better we look. We interact in the marketplace in a collegial fashion, and believe that sharing knowledge and information will result in more of both, for everyone. This leads to improvements in services at Quince and across the industry. This is, unquestionably, to our clients’ advantage.

Commitment to Extra Effort: Usually, it only takes an extra step or two to go the extra mile. The time and energy required for those steps is well spent, because the result can be as different as night and day. We know that delivering more than what is expected is the best way to keep existing clients, and to gain new ones.

Preparation and Planning: Great results come from thorough preparation. Our Quince staff creates a plan – using its extensive experience – to foresee and resolve any situation that can go wrong, so we are at the ready with solutions. Ninety-eight percent of the problems we face can be anticipated and managed, prior to the event. We communicate well with others, stay attentive to detail, and take nothing for granted.

Team Play and Self-Importance: We know who the client is and why we are there; we never get the two confused. We look out for our clients’ interest as though it were our own, because it is. We check our egos at the door and manage relationships, based on our main principles of Respect for Others and Educating the Marketplace, and we have fun doing it.